Refund policy

Return & Refund Policy

Last Updated: July 18, 2026

Welcome to KharidoBhai.com. We value your trust and strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged upon delivery.
  • You received the wrong item.
  • The product has a manufacturing defect.
  • The item is incomplete or missing accessories.

To be eligible for a return:

  • The product must be unused.
  • It must be in its original packaging.
  • All accessories, manuals, and invoices must be included.
  • The product should not be damaged due to customer misuse.

2. Non-Returnable Items

The following products cannot be returned:

  • Personal care items
  • Used products
  • Digital products
  • Gift cards
  • Customized or personalized products
  • Clearance or sale items (unless damaged or incorrect)

3. Return Process

To request a return:

Email: info.kharidobhai@gmail.com

WhatsApp: 03112527411

Please include:

  • Order Number
  • Product Name
  • Reason for Return
  • Photos or videos (if the item is damaged or incorrect)

Our support team will review your request within 1–2 business days.

4. Refund Policy

Once your returned item is received and inspected:

  • Approved refunds are processed within 5–7 business days.
  • Refunds will be issued through the original payment method whenever possible.
  • For Cash on Delivery (COD) orders, refunds will be transferred to your provided bank account or mobile wallet.

5. Exchange Policy

We offer exchanges for:

  • Wrong products
  • Damaged products
  • Manufacturing defects

Exchange requests must be made within 7 days of delivery.

6. Return Shipping

  • If the return is due to our mistake (wrong or damaged product), KharidoBhai.com will cover the return shipping cost.
  • If the customer changes their mind after purchase, the customer is responsible for return shipping charges.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after receiving the product if it meets our return conditions.

8. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with clear photos or videos.

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.
  • Contact your payment provider.
  • If the issue persists, contact us for assistance.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

KharidoBhai.com

📧 Email: info.kharidobhai@gmail.com

📱 WhatsApp: 03112527411

We are committed to making your shopping experience safe, simple, and satisfying.

Thank you for shopping with KharidoBhai.com!